Shipping Policy

Order Processing

All orders are processed within 2–5 business days (excluding weekends and holidays) after receiving your order confirmation email.

Once your order has been processed, you will receive a notification with tracking information (when available).

Shipping Origin

Our products are shipped from international fulfillment partners.
Because of this, delivery times may vary depending on destination, customs processing, and local carriers.

Estimated Delivery Times

Estimated delivery times are as follows:

  • United States & Canada: 7–15 business days

  • Europe: 7–18 business days

  • Australia & New Zealand: 10–20 business days

  • Rest of the World: 10–25 business days

Please note:

  • These are estimates, not guarantees

  • Delays may occur due to customs, holidays, or carrier issues

Shipping Costs

Shipping costs are included in the box price.

Customs, Duties & Taxes

International orders may be subject to customs fees, import duties, or taxes, depending on your country’s regulations.

  • These charges are not included in the product price or shipping cost

  • The customer is responsible for any customs or import fees

We recommend checking with your local customs office for more information.

Tracking Information

Tracking numbers are provided when available.

Please note:

  • Tracking may take 24–72 hours to update

  • Some international shipments may have limited tracking once they reach the destination country

Incorrect Address

Please ensure your shipping address is correct at checkout.

We are not responsible for:

  • Orders delivered to incorrect or incomplete addresses

  • Orders returned to sender due to address issues

If a package is returned due to an incorrect address, reshipping costs will be the responsibility of the customer.

Lost or Delayed Packages

If your package appears delayed or lost, please contact us at support@mymysterybox.shop.

We will:

  • investigate with the carrier

  • provide assistance where possible

Please note that we are not responsible for delays caused by customs or postal services.

Contact

If you have any questions about shipping, please contact us at:
support@mymysterybox.shop